📘 Willoughby’s Photo Emporium — FAQ

🛒 Ordering, Inventory & Store Services

1. Do you price‑match other camera and electronics retailers?
Yes. Willoughby’s Photo Emporium matches most authorized dealers on identical, in‑stock items. Bring us the advertised price and we’ll review it right away.

2. Are all products on your website available in-store?
Not always. Some items ship directly from our warehouse or from brand partners. Contact us to confirm in‑store availability before visiting.

3. Can I reserve an item for pickup at Willoughby’s?
Yes. We offer same‑day holds for in‑stock items and 72‑hour holds for prepaid orders.

4. Do you sell refurbished or open‑box cameras and electronics?
We do. Every refurbished item is fully inspected, tested, and certified by our technicians and includes a warranty.

📦 Shipping & Delivery

5. How quickly do orders ship?
Most orders placed before 3 PM EST ship the same business day. Standard delivery typically arrives within 3–7 business days.

6. Do you offer expedited or overnight shipping?
Yes. We provide 2‑day, overnight, and same‑day courier options in select areas.

7. Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking number via email.

📸 Product Expertise, Support & Warranty

8. Do your products come with a warranty?
All new products include a warranty. Extended protection plans are available for cameras, lenses, and electronics.

9. Does Willoughby’s offer repairs or technical support?
Yes. Our technicians provide diagnostics, repairs, sensor cleanings, firmware updates, and setup assistance for most brands.

10. What should I do if my order arrives damaged?
Contact us within 48 hours with photos of the damage. We’ll arrange a replacement or refund immediately.

11. Can you help me choose the right camera or lens?
Absolutely. Our team specializes in guiding photographers of all levels — from beginners to working pros — to the right gear based on budget, style, and shooting needs.

🔄 Returns & Exchanges

12. What is your return policy?
Most items can be returned within 14 days in new or like‑new condition with original packaging and accessories.

13. Are there items that cannot be returned?
Yes. Opened software, memory cards, film, and certain personal‑use items (like earbuds) may be non‑returnable.

14. How long does it take to receive a refund?
Refunds typically process within 3–5 business days after the item is received and inspected.

💳 Payments & Financing

15. What payment methods does Willoughby’s accept?
We accept all major credit cards, PayPal and financing options through approved partners.

16. Do you offer financing or payment plans?
Yes. Flexible monthly financing is available for qualifying purchases.

17. Do you offer setup or installation services?
We do. Services include camera setup, & lens calibration

18. Can you check if a camera, lens, or accessory is compatible with my current gear?
Of course. Share your equipment details and we’ll confirm compatibility before you buy.

19. Do you offer bundle deals or multi‑item discounts?
Yes. We frequently offer bundle pricing on cameras, lenses, lighting kits, audio gear, and accessories.