Willoughby’s Photo Emporium — Return & Refund Policy

Our Commitment

At Willoughby’s Photo Emporium, we stand behind the quality of every product we sell. If something isn’t right, we’re here to make it right with a clear, fair, and customer‑focused return process.

Return Eligibility

Most items purchased from Willoughby’s Photo Emporium may be returned within 14 days of delivery.

To qualify for a return:

• Items must be in original condition
• All accessories, manuals, packaging, and manufacturer materials must be included
• Products must show no signs of wear, misuse, or damage

Returns that arrive incomplete or used may be subject to a restocking fee or may be denied.

Restocking Fees

To maintain the integrity of our inventory and ensure customers always receive pristine equipment:

• A 20% restocking fee applies to all returns
• Professional gear, special‑order items, and high‑value electronics may carry higher restocking fees depending on condition
• Fees are assessed after inspection by our returns team

Non‑Returnable Items

Certain products cannot be returned due to manufacturer restrictions, safety considerations, or their consumable nature:

• Software, digital downloads, and activation keys
• Film, paper, cleaning supplies, and other consumables
• Items sold as final sale, open‑box, or as‑is
• Products damaged due to misuse, improper handling, or unauthorized repairs

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or not as expected:

• Contact us within 24 hours of delivery
• Provide photos of the product and packaging for evaluation
• Our team will arrange a replacement, exchange, or refund depending on availability and the nature of the issue

We handle these situations with urgency to ensure minimal disruption to your workflow.

Refunds

Once your return is received and inspected:

• Approved refunds are issued to the original payment method
• Refunds typically process within 3–7 business days, depending on your bank
• Shipping charges are non‑refundable, except in cases where Willoughby’s Photo Emporium is at fault

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect
• We strongly recommend using a trackable shipping service and retaining your receipt until the return is fully processed

Exchanges

Exchanges are available for eligible items of equal or greater value.
If the desired item is out of stock, we can issue a refund or store credit.

How to Start a Return

To initiate a return with Willoughby’s Photo Emporium, please contact our customer support team with:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos, if applicable

Our team will provide a return authorization and instructions for sending your item back.