Welcome to Willoughby’s Photo Emporium. By accessing or using our services, website, or retail locations, you agree to the following Terms and Conditions. Please read them carefully, as they outline your rights, responsibilities, and the policies governing all interactions with our business.

1. General Use of Services

• Willoughby’s Photo Emporium provides photographic equipment, accessories, film processing, printing, and related services.
• All customers must use our services in compliance with applicable laws and these Terms.
• We reserve the right to refuse service to anyone for violations of policy, abusive behavior, or unlawful activity.

2. Orders and Payments

• Prices are listed in U.S. dollars and may change without notice.
• Payment is required in full at the time of purchase unless otherwise stated.
• Accepted payment methods include major credit cards, debit cards, cash, and approved digital payment platforms.
• Orders placed online or in-store are subject to verification and availability.

3. Shipping and Delivery

• Shipping timelines are estimates and not guaranteed.
• Risk of loss transfers to the customer once the carrier accepts the package.
• Customers are responsible for providing accurate shipping information.

4. Returns and Exchanges

• Returns are accepted within the timeframe stated in our Return Policy.
• Items must be in original condition with all packaging and accessories.
• Certain items—such as film, paper, chemicals, and custom prints—are non‑returnable.
• Refunds may be issued to the original payment method or as store credit.

5. Warranties

• New products may include manufacturer warranties; terms vary by brand.
• Willoughby’s Photo Emporium does provide additional warrantiy options.
• Used and vintage items are sold as-is, unless otherwise noted.

6. Film Processing and Printing Services

• By submitting film or digital files, you affirm that you own the rights to the content.
• We are not responsible for damage to film caused by pre-existing defects, improper storage, or manufacturer issues.
• While we take great care in handling all materials, minor color variations or density shifts may occur.

7. Limitation of Liability

• Willoughby’s Photo Emporium is not liable for indirect, incidental, or consequential damages.
• Our total liability for any claim is limited to the amount paid for the product or service in question.

8. Privacy and Data Use

• Customer information is handled in accordance with our Privacy Policy.
• We do not sell personal information to third parties.

9. Intellectual Property

• All content on our website, marketing materials, and store displays is the property of Willoughby’s Photo Emporium.
• Unauthorized reproduction or distribution is prohibited.

10. Changes to Terms

• We may update these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.

11. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us:

• Willoughby’s Photo Emporium
• Email: Info@willoughbys.com
• Phone: (855) 851-5151
• Address: 15-17 West 36^th Street. New York, NY 10018