At times, Willoughby's will offer specially priced items that have either become discontinued by the manufacturer, or are refurbished. Those items, clearly marked as discontinued or refurbished, are eligible for a 14-Day of the original purchase invoice for return or exchange.

All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and returns cannot be accepted or processed without one. An RMA must be requested within 30 days of the original purchase invoice date. Thereafter, all sales are final and any applicable exchanges and returns are the responsibility of the manufacturer. All products are sold with their respective manufacturer’s warranties. Please note that warranty periods and services vary by manufacturer and product.

1. All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and owner’s manuals. The original packing slip from the order must be included and the RMA number must be legibly written on the return label. There will be a nominal fee if the product’s original box is damaged. Even if only part of an item is defective, the entire original package must be sent back in order to receive an exchange or return credit from Willoughby's.
2. The returned package must be received within 14 days of the RMA issue date.
3. When exchanging an item, you will be sent your new tracking number and replacement item after Willoughby's receives and approves the returned item.
4. Shipping and handling fees are non-refundable.
5. All refunds for credit will be issued only to the credit card account that appears on the original invoice. Allow 2-4 weeks for credit.
6. After 14 days, all applicable exchange and return responsibility is turned over to the manufacturer.

Willoughby's reserves the right to deem merchandise as unacceptable for return if found to be in used condition, damaged, or mishandled. All merchandise is subject to a 15% re-stocking fee. that will depend on the product and the product's condition at the time of return. this will be assessed by our return merchandise team

All items purchased  from “Willoughbys Cameras” are returnable for Refund or Exchange within 14 days of receiving.  All returns must be in Original factory packaging, with all packing materials and unfilled warranty cards and manuals. All returns are subject to approval and must have a Return Authorization Number.  If item is defective it can be exchanged at no charge for the same item. Shipping and handling charges are non-refundable. All Canadian and International orders may be subject to “Duties And Import Taxes” which are the responsibility of the purchaser. Any charges incurred by “Willoughbys Cameras” for items refused because of “Duties And Taxes” will assessed to the return merchandise, and the balance refunded to the perspective “Amazon” account.

Still Have Questions? Contact Customer Service

For questions regarding products, order delivery, or returns, please contact Willoughby's Established 1898 Customer Service: Phone:1-800-378-1898 : Email CustomerSupport@willoughbys.com